FAQ
FREQUENTLY ASKED QUESTIONS
What kind of payment methods do you offer? We take CREDIT CARD, DEBIT CARD, BITCOIN, ETH, USDOLLAR COIN, and MONEY ORDER. Unfortunately, we currently cannot process payments through the site. We will send you an email with payment instructions once the order has been placed. Unfortunately, we currently cannot process payments through the site. We will send you an email with payment instructions once the order has been placed. Do you guarantee delivery? Yes, within the US. If your order is not delivered, we will reship it. Do orders come with freebies? Packs that are 3+ beans comes with freebies. How soon will my order ship? All orders will ship within 48 hours. 99% of orders ship the same or next business day. Do you ship international? No Is your shipping discreet? Absolutely! How do I get my tracking number? It will be emailed to you. Please check your junk email folder. If you have not received it after 24 hours, please email us(support@multiversebeans.com) and we will assist you. Please include your order number How long will it take to have my order to arrive? Until you earthlings develop teleporting, you are at the mercy of the mighty USPS. We really wish we had an answer for you, but as fast as the postal service can get it there. I didn’t get what I ordered/Something is wrong with my order Please email us(support@multiversebeans.com) and let us fix the mistake. What is your return policy? We do not take any returns. However, you can email us(support@multiversebeans.com) and we will do everything we can to make it right. Is shipping included in the seed price? No. Are all products shipping in the original breeders packs? Yes, unless otherwise noted. I don’t know what to buy? Hey that’s okay, It’s a little overwhelming and exciting when we first started. Just head on over to https://multiversebean.wpengine.com/contact/ and we will help you get growing ASAP! Where are you based out of? WA, USA Why do my plants look different even if they are the same strain?
When growing cannabis there is something called phenotypical expressions. This means a strain can express itself (look differently) from plant to plant. Our breeder photos show one of potentially many phenotypical expressions
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Common Questions
Is this legal to buy?
Our seeds are sold as collectibles to U.S. customers. They ship as seed-only in plain packaging with a neutral business name on your bank statement. We do not talk about growing, using, or selling cannabis on the site or in email.
How do the free seeds and Vault Bonus Stack work?
Every seed pack you add to your cart counts toward the Vault Bonus Stack tiers. When your cart hits $120 / $150 / $180 / $210, we add 18 / 30 / 42 / 63 bonus seeds on top of your main packs. Your cart shows which tier you are in and how far you are from the next one, and the bonus seeds are added automatically at checkout. No coupon codes and no fine print.
What happens if my seeds do not germinate?
We have a 100% germination promise. If you have an issue, reach out with your order number and what happened. We troubleshoot with you and replace or credit according to our policy. The short version is: if something is off and you are acting in good faith, we make it right without a fight.