FAQ | Frequently Asked Questions

It is the customer’s responsibility to research the local laws and regulations before placing and order. Royal Queen Seeds will decline any responsibility if your parcel is intercepted by any customs department.

• Browse and select the items that you wish to purchase
• Add items to your shopping cart using the “Add to Cart” button and amounts when appropriate
• Click “Check Out”
• Follow the instructions on the payment page.

An account is required to place an order, if you are not registered click here to complete this step.

If you need to change your order please contact our Support department as soon as possible. Our team will try to accommodate your requests however it cannot be guaranteed.

Definitely! Go to your “Order History” by accessing “My Account” and click “Reorder” next to the order that you want to duplicate. At this stage, you can add more products, change the payment method, or go straight to checkout.

• Order in preparation: contact us via the contact form provided below – make sure you are logged in and that you choose the order number you wish to cancel
• Order shipped: it is not possible to cancel shipped orders, you will need to return it and claim a refund. See the link below for further information

We take CREDIT CARD, DEBIT CARD, COINBASE, and MONEY ORDER.

All charges will be shown in your credit card statement or bank transaction under our Commercial Name:

Royal Queen Seeds

• Visa & Mastercard
• ACH

Please follow the instructions carefully after choosing your preferred payment method.

You can pay for your order by card. Simply enter your card number, your card’s expiry date and your 3-digit security code as it is listed on the back of your card. Credit card payments can take up to 24 hours to be processed. Once the payment has cleared, we will start processing your order.

The charge on your credit card statement will be from: Royal Queen Seeds

Please note that we are unable to process prepaid credit cards.

Please make sure that you use your order number as a payment reference otherwise we might not be able to link the payment o your purchase. Bank transfers normally take between 3 and 7 business days to be completed.

You can pay your order by credit card.

Your discount vouchers will be accessible via the My Vouchers on your RQS Account. Please note, % discount vouchers are not cumulative between them (you will only be able to use one at a time), but you can use them together with cash vouchers – vouchers with a set amount of money credited in them.

Aside from high-volume sales, all orders will ship within 48 hours. 99% of orders ship the same or next business day.

No.

Yes, within the US. If your order is not delivered, we will reship it.

99.99% of the seeds you buy will be in the official breeder packaging. Some may not be in the official packaging because we have a deal with the breedet. They are aware of what we are doing with the seeds. 

Yes, you can. You will see an estimated delivery time when you place your order.
To track your parcel, follow the instructions in the automated email you will receive once your parcel has been dispatched. Please note that with our Free Shipping it can take up to 9 business days.

Do not be surprised if your order is delivered before you can track it!

If your parcel is returned to our warehouse we will contact you immediately.

Please contact our Customer Service if you have not received your parcel within 15 business days after it was shipped.

It is your own responsibility to research your local laws and regulations before ordering with us. Please be aware that we cannot be held responsible if your parcel is stopped by customs.

We will use your personal information when processing your orders or in case we need to contact you for any reason.

If you would like to delete your account, please contact our Customer Service team using the contact form below – make sure you have logged into your account first.

We do not take any returns. However, you can email us at support@multiversebeans.com, and we will do everything we can to make it right.

Packs that are 3+ beans come with freebies.

It will be emailed to you. Please check your junk email folder. If you have not received it after 24 hours, please email us at support@multiversebeans.com, and we will assist you. Please include your order number.

Until you earthlings develop teleporting, you are at the mercy of the mighty USPS. We really wish we had an answer for you, but as fast as the postal service can get it there.

Please email us at support@multiversebeans.com and let us fix the mistake.

Hey, that’s okay. It’s a little overwhelming and exciting when you’re first starting. Just send us a message, and we will help you get growing ASAP!

Yes.

Washington, USA.

When growing cannabis, there is something called phenotypical expressions. This means a strain can express itself or look differently from plant to plant. Our breeder photos show one of potentially many phenotypical expressions.