Frequently Asked Questions

Ordering Online

Are your products legal in my country?

We can't provide any details about the legal status of our products in your country.

It's up to you to check your local laws and regulations before placing an order.

How do I place an order?

Browse and select the items that you wish to purchase.

Add items to your shopping cart using the “Add to Cart” button and amounts when appropriate.

Click the "Cart" icon to check out.

Follow the instructions on the payment page.

Can I modify an existing order?

We process all orders within one business day after payment is accepted. Once your order is being prepared, it can't be changed.

If you need to make changes, please contact our Support team as soon as possible. We'll do our best to accommodate your requests, but we can't guarantee it.

How do I cancel my order?

The cancellation process depends on your order's status:

Order in Preparation: To request a cancellation, please use the Contact form and include your order number.
Order Shipped: Unfortunately, shipped orders cannot be canceled.

Something wrong with your order?

Please email us at support@multiversebeans.com, and we will fix the mistake.

What is your return policy?

We do not take any returns. However, you can email us at support@multiversebeans.com, and we will do everything we can to make it right.